Returns & Exchanges

At Houghton Horns, we want you to be completely satisfied with your purchase. If your new instrument or accessory does not meet your expectations, you may return it within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Request Authorization

  Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping your item back.

• 2.
  Secure Packaging

  Carefully pack the item in its original professional packaging, ensuring all included accessories, mouthpieces, and documentation are present and protected.

• 3.
  Shipping and Insurance

  Ship the package to our showroom using a trackable carrier, and we strongly recommend purchasing insurance for the full value of the instrument.

• 4.
  Inspection and Refund

  Once our technicians inspect the item to verify its condition, we will process your refund or store credit within 3 to 5 business days.