Frequently Asked Questions
Everything you need to know about our premium brass instruments and services.
What is the turnaround time for instrument repairs and cleanings?
Standard cleanings typically take 3 to 5 business days, while major repairs or custom modifications may take longer depending on our current shop schedule. We recommend calling ahead to book an appointment.
Do you offer instrument trials for professional horns?
Yes, we offer a 7-day trial period for most professional instruments. This allows you to test the horn in your own acoustic environment. Please contact us to arrange the trial deposit and shipping details.
How do you ensure instruments are not damaged during shipping?
We use professional-grade packing materials and double-walled boxes specifically designed for brass instruments. Every instrument is securely braced within its case to prevent movement during transit.
What is your return policy for mouthpieces and accessories?
Accessories can be returned within 30 days of purchase if they are in new condition. Please note that returned mouthpieces are subject to a small cleaning and restocking fee to ensure hygiene standards for the next customer.
Do you provide financing options for large purchases?
Yes, we partner with several financing providers to offer flexible payment plans for instrument purchases. You can apply directly through our website during the checkout process.
Are your pre-owned instruments inspected before sale?
Absolutely. Every pre-owned instrument undergoes a rigorous multi-point inspection and professional ultrasonic cleaning by our master technicians before being listed for sale.